Return Policy
Thank you for shopping with us! Below is our return policy, designed to ensure a hassle-free shopping experience. Should you have any inquiries, please don't hesitate to reach out to us.
Eligibility for Returns:
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Initiating a Return:
To initiate a return, please contact our customer service team to obtain a return authorization (RA) number. Returns without an RA number will not be accepted.
Please include the RA number on the outside of the package and enclose a copy of your original order invoice or receipt inside the package.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure your return is received safely.
Refunds:
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer's policies.
Exchanges:
If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to availability.
Non-Returnable Items:
Certain items are non-returnable, including perishable goods, personalized items, and gift cards. Please review the product description carefully before making your purchase.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.
Cancellations:
Orders cannot be cancelled once they have been shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request.
We aim to provide exceptional customer service and stand behind the quality of our products. If you have any questions or concerns about our return policy, please don't hesitate to contact us. Thank you for choosing our store!